At Baseball Gear Shop, we are dedicated to providing baseball and softball players worldwide with top-quality catcher’s gear. We understand the importance of reliable equipment and strive to make your shopping experience seamless, from delivery to your complete satisfaction. Below you’ll find our detailed policies on shipping and returns.

Shipping Information

We ship globally (excluding Asia and some remote areas). All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Returns & Exchanges Policy

We stand behind the quality of our catcher’s gear and want you to be completely satisfied. If you’re not happy with your purchase for any reason, we offer a straightforward returns and exchanges process within 15 days of receipt.

Note on Safety Gear: For the protection of all players, catcher’s gear sets and individual protective equipment that show signs of use, wear, or have been removed from original packaging cannot be returned due to safety and hygiene reasons.

Eligibility Requirements:

  • Items must be returned within 15 days of delivery.
  • Products must be in original, unused condition with all tags attached.
  • Original packaging must be included.
  • A proof of purchase receipt is required.

Non-Returnable Items:

The following items cannot be returned unless defective:

  • Used or worn catcher’s protective gear (helmets, chest protectors, leg guards)
  • Clearance items (as marked on our website)
  • Discount catchers gear (special promotion items)
  • Items not in original condition or without tags

Return Process:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Receive Authorization: We’ll provide a Return Authorization Number and shipping instructions.
  3. Pack Your Item: Securely package the item in its original packaging with all tags attached.
  4. Ship Your Return: Send the package to: 310 Park Street, San Francisco, US 94107. Clearly mark your Return Authorization Number on the package.
  5. Inspection & Processing: Once received, we will inspect the item and process your refund or exchange within 3-5 business days.

Refund Timeline & Methods:

After we receive and inspect your return:

  • Refunds will be processed to your original payment method within 5-7 business days.
  • You will receive an email confirmation once your refund has been issued.
  • Depending on your financial institution, it may take additional time for the refund to appear on your statement.
  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges:

For size exchanges or different product requests:

  • Follow the same return process outlined above.
  • Clearly indicate in your email that you want an exchange and specify the replacement item.
  • We will ship the new item once the return is received and processed.
  • If the exchange item costs more, you will be charged the difference. If it costs less, we will refund the difference.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Defective or Damaged Items:

If you receive a defective or damaged item, contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label.

Questions?

Our customer service team is here to help. Contact us at:

Email: [email protected]
Address: 310 Park Street, San Francisco, US 94107

We typically respond within 24 hours during business days.