At Baseball Gear Shop, we stand behind the quality of our catcher’s gear and want you to be completely satisfied with your purchase. If you’re not happy with your item for any reason, we offer a straightforward returns and exchanges process within 15 days of receipt.

Eligibility Requirements

  • Items must be returned within 15 days of delivery
  • Products must be in original, unused condition with all tags attached
  • Original packaging must be included
  • A proof of purchase receipt is required
Note on Safety Gear: For the protection of all players, catcher’s gear sets and individual protective equipment that show signs of use, wear, or have been removed from original packaging cannot be returned due to safety and hygiene reasons. This includes helmets, chest protectors, leg guards, and any gear that has been worn or used in practice or games.

Return Process

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order to initiate your return. Include your order number and reason for return.
  2. Receive Authorization: We’ll provide you with a Return Authorization Number and shipping instructions.
  3. Pack Your Item: Securely package the item in its original packaging with all tags still attached.
  4. Ship Your Return: Send the package to our facility at:
    310 Park Street, San Francisco, US 94107
    Include your Return Authorization Number clearly on the package.
  5. Inspection & Processing: Once received, our team will inspect the item and process your refund or exchange within 3-5 business days.

Refund Timeline & Methods

After we receive and inspect your return:

  • Refunds will be processed to your original payment method within 5-7 business days
  • You will receive an email confirmation once your refund has been issued
  • Depending on your financial institution, it may take additional time for the refund to appear on your statement
  • Shipping costs are non-refundable unless the return is due to our error

Exchanges

For size exchanges or different product requests:

  1. Follow the same return process outlined above
  2. Clearly indicate in your email that you would like an exchange and specify the desired replacement item
  3. We will ship the new item once the return is received and processed
  4. If the exchange item costs more, you will be charged the difference
  5. If the exchange item costs less, we will refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Non-Returnable Items

The following items cannot be returned unless defective:

  • Used or worn catcher’s protective gear (helmets, chest protectors, leg guards)
  • Clearance items (as marked on our website)
  • Discount catchers gear (special promotion items)
  • Items not in original condition or without tags

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of defective merchandise.

Return Request Template

Use the following template when emailing us your return request:

Subject: Return Request – Order #[Your Order Number] Dear Baseball Gear Shop Team, I would like to request a return/exchange for my recent purchase. Order Number: [Insert your order number] Product Name: [Insert product name] Reason for Return: [Please specify reason – size, defect, etc.] I have read and understand the return policy terms. I would like to request: [Refund / Exchange for (specify replacement item)] Please provide further instructions and my Return Authorization Number. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Address: 310 Park Street, San Francisco, US 94107

We typically respond to all inquiries within 24 hours during business days.