Welcome to Baseball Gear Shop! We’re here to help you with any questions about our catcher’s gear, shipping, payments, and more. Below, you’ll find answers to common queries to ensure a smooth and confident shopping experience.
Product Questions
What types of catcher’s gear do you offer?
We specialize in a wide range of catcher’s gear, including sets for youth, adult, intermediate, and women’s fastpitch softball players. Our products are designed for performance and protection, with options for all skill levels.
Is your gear suitable for professional use?
Yes! We offer pro-level protection for adult athletes, ensuring durability and safety on the field. Our gear meets high standards for quality and performance.
Do you have discounted or clearance items?
Absolutely! Check our “Clearance” and “Discount Catchers Gear” sections for affordable, high-quality options without compromising on protection.
Shipping & Delivery
Where do you ship to?
We ship globally to most regions, excluding some remote areas in Asia and other locations. Our base is in San Francisco, US, and we use reliable carriers like DHL, FedEx, and EMS.
What are the delivery options and times?
We offer two shipping methods:
– Standard Shipping (10-15 business days after processing): Costs $12.95 via DHL or FedEx, with tracking.
– Free Shipping (15-25 business days after processing): Available for orders over $50 via EMS. Note that orders take 1-2 days to process before shipping.
How can I track my order?
Once your order is dispatched, we’ll send a confirmation email with tracking information. You can monitor your package’s journey through our carrier partners.
Returns & Refunds
What is your return policy?
We stand by our products! You have up to 15 days after receiving your order to initiate a return. Contact our support team at [email protected] for assistance. Returns are simple and customer-focused.
What if my gear arrives damaged?
We package all gear securely, but if anything isn’t perfect, reach out to us immediately. We’ll guide you through the return process and ensure a resolution.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account might make future orders faster and allow you to track order history.
General Support
How can I contact customer service?
Email us at [email protected] for any questions about shipping, products, or returns. We’re dedicated to helping you gear up for success!
Why choose Baseball Gear Shop?
We’re committed to affordability, quality, and global accessibility. Our flexible shipping and discounted gear make it easy for players everywhere to enjoy top-notch equipment with reliable service.
Thank you for choosing Baseball Gear Shop – where players of all ages and levels find the gear they need with fast, reliable delivery!